Impersonation & Authority · Fraud Guide

Bank Impersonation Scam

Also known as: Fraud Department Scam, Account Verification Scam, Safe Account Scam
HIGH
Severity
$10,000–$100,000
Typical Loss
1,383
Articles in Archive
Who is targeted: Anyone with a bank account, particularly older adults less familiar with digital banking security.
Bank impersonation scams have increased over 300% since 2020.
① Awareness ② Prevention ③ Detection ④ Recovery
Phase 1
Awareness

Your bank will never ask you to move money to a 'safe account.'

Someone contacts you claiming to be from your bank's fraud department. They may reference real details about your account. They say suspicious activity was detected and you need to 'verify your identity' or 'move your money to a safe account.' The 'safe account' is controlled by the criminal.

How It Works

1
You receive a call or text that appears to come from your bank.
2
The caller says suspicious activity was detected.
3
They ask for your PIN, password, or one-time verification codes.
4
You're instructed to transfer money to a 'secure account.'
5
Once transferred, the money is moved through multiple accounts and is gone.

Tell-Tale Signs

Your bank calls asking for your full password or PIN.
You're told to transfer money to another account for 'safety.'
Extreme urgency — 'Your account is being drained right now.'
Asked to download software for them to 'help.'
Told not to visit your branch or speak to anyone else.

Phase 2
Prevention

Keeping your bank accounts secure.

Hang up and call the number on the back of your card.
Always verify by calling the official number yourself.
Know what your bank will never ask for.
Your bank will never ask for your full password, PIN, or one-time codes by phone.
Enable account alerts.
Set up alerts for large transactions, login attempts, and password changes.
Never share one-time codes with a caller.
Those codes verify that you are logging in. Sharing them gives a criminal direct access.
Designate a trusted contact at your bank.
Many banks allow you to name someone who can be reached if unusual activity is detected.

Phase 3
Detection

Catching a bank impersonation in progress.

Warning Signals

🔍 Someone on the phone asking you to move money.
🔍 Asked for your PIN or a code texted to you.
🔍 Told not to go to your branch.
🔍 Someone remotely connected to your computer with your bank open.

What To Do Right Now

Hang up immediately.
Call your bank using the number on your card.
Change your password from a secure device.
Go to your bank branch in person if possible.

Phase 4
Recovery

Recovery after a bank impersonation scam.

Financial Recovery

Contact your bank immediately — speed is critical.
Change all banking passwords and PINs.
Enable two-factor authentication.
File at ic3.gov.
File a CFPB complaint if your bank was negligent.

Emotional Recovery

These scams use your bank's name and sophisticated spoofing technology.
You are not alone — this is one of the fastest-growing scam types.
Contact the National Elder Fraud Hotline at 833-372-8311.

From the Archive

1,383 articles about bank impersonation scam

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▶ VIDEO CNN · 2024-02-19
A financial columnist for New York magazine fell victim to an elaborate multi-stage scam in which fraudsters impersonating Amazon, the Federal Trade Commission, and a CIA investigator convinced her to withdraw $50,000 and hand it to them in cash over the course of a five-hour phone call. The scammers exploited her vulnerability by threatening her family and creating a false sense of urgency, using isolation tactics to prevent her from seeking help or verification. She came forward with her story to highlight that scam victims span all demographics and professions, and that sophisticated scammers are skilled at identifying and exploiting individual vulnerabilities.
▶ VIDEO FOX 5 San Diego · 2024-02-22
A couple fell victim to a spoofing scam when scammers impersonated Chase Bank, claiming suspicious account activity and convincing them to provide access codes to their accounts. Despite the victims' attempts to verify the caller and quickly seek help at multiple bank branches, a $49,500 wire transfer was initiated before their account was frozen 4.5 hours later; the couple is now working with the FBI and lawyers to recover the funds.
▶ VIDEO FOX31 Denver · 2024-03-11
Scams increased 34% year-over-year leading up to tax season, with the Colorado Public Interest Research Group warning consumers to remain vigilant. Scammers are using increasingly sophisticated tactics including calls, texts, and impersonation of family members, with an 81% of Americans expressing concern about personal data misuse. Consumer protection experts advise sharing minimal personal information, ignoring unsolicited urgent money requests, and placing credit freezes with the three major credit bureaus to prevent identity theft and fraudulent account creation.
▶ VIDEO FOX59 News · 2024-03-12
Americans lost $10 billion to scams in 2023, a $1 billion increase from 2022, with investment scams being the costliest at $4 billion (averaging $7,000 per victim), followed by imposter scams at $2.7 billion and social media scams at $1.4 billion. The FTC is responding with increased enforcement actions, including 180 actions against telemarketers and new rules being drafted against impersonation fraud with tougher penalties. Consumers can protect themselves by guarding personal information, avoiding unsolicited links, and using unique passwords across accounts.
▶ VIDEO The Deshbhakt · 2024-04-02
This video essay discusses political corruption allegations in India, focusing on how the BJP appears to avoid corruption charges while opposition parties face various scams and legal actions. The video then explains the 2G spectrum scam of 2008, where the Indian government allocated mobile spectrum to companies at artificially low prices through administrative allocation rather than auction, resulting in an estimated loss of 1.76 lakh crore to the national treasury—a controversy that contributed to the fall of the UPA government and led the Supreme Court to cancel 112 spectrum licenses in 2012. **Note:** This is a political commentary/educational piece rather than a scam affecting individual elders, so it falls outside the typical scope of
▶ VIDEO ABC News (Australia) · 2024-04-29
A scam text impersonating HSBC Bank led Jenny's family to lose nearly $140,000 in life savings after criminals tricked them into revealing bank details. Record numbers of scams were reported in Australia last year, with losses totaling $2.7 billion and people over 65 most heavily targeted, though authorities note some progress through improved bank coordination and action. Consumer groups argue that meaningful industry obligations and victim compensation requirements are necessary to significantly reduce ongoing losses, facing resistance from banks on the compensation issue.
▶ VIDEO FOX59 News · 2024-05-24
Elder fraud scams targeting seniors in Indiana have increased in sophistication, with over 1,100 victims age 60 and older reporting approximately $26 million in losses last year. Scammers are leveraging evolving technology—including AI-generated voices and deepfakes—alongside traditional techniques to make frauds more convincing, with common red flags including artificial urgency and unsolicited requests for personal information like Social Security numbers or bank account details. The FBI Indianapolis and Citizens Academy Alumni Association are hosting a free workshop on June 10th at Westfield High School to educate the public on recognizing and preventing these scams.
▶ VIDEO FOX5 Las Vegas · 2024-06-04
A North Las Vegas woman fell victim to a phone scam in which a caller impersonating her bank reported fraudulent charges on her account and convinced her to hand over her credit card to a courier who arrived at her door within 10 minutes. The scammer obtained thousands of dollars and demonstrated knowledge of security access codes to gain her trust. Police across the Las Vegas Valley are increasingly concerned about this evolving tactic where scammers escalate phone fraud by dispatching in-person couriers to collect victims' payment information.
▶ VIDEO FOX23 News Tulsa · 2024-07-10
A scam targeting seniors uses fake romantic relationships to manipulate victims into making fraudulent investments. According to cybersecurity experts, crimes against seniors increased 11% in the past year, resulting in $3.4 billion in losses, with victims averaging $34,000 lost each; scammers pose as wealthy individuals on dating sites, build trust over time, and eventually pressure victims to invest in fake schemes.
▶ VIDEO WFMY News 2 · 2024-08-02
A recent global cyber glitch that disrupted flights and businesses served as a reminder to protect against online scams, according to money expert Jana Adams. Phishing scams—fraudulent emails with malicious links—are among the most common threats, with scammers now impersonating banks, family members, friends, social media platforms, and employers to gain access to personal information and money.
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