Utility scams spike during extreme weather when the threat of disconnection is most frightening.
Your power company will never demand gift cards to keep your lights on.
Someone calls or visits claiming to be from your electric, gas, or water company. They say your account is past due and service will be shut off immediately unless you pay now — usually with gift cards or cash. Real utility companies don't operate this way.
How It Works
1
You receive a call with a spoofed caller ID showing your utility company.
2
The caller says your account is delinquent and service will be disconnected immediately.
3
They demand payment via gift cards, prepaid cards, or cash.
4
Some scammers show up in person wearing fake uniforms.
Tell-Tale Signs
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Demand for immediate payment to avoid same-day shutoff.
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Payment via gift cards or prepaid cards.
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Caller becomes aggressive when questioned.
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Someone shows up unannounced for utility work.
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Call comes outside normal business hours.
From the Archive
116 articles about utility impersonation scam
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▶ VIDEO
The Deshbhakt
· 2024-04-02
This video essay discusses political corruption allegations in India, focusing on how the BJP appears to avoid corruption charges while opposition parties face various scams and legal actions. The video then explains the 2G spectrum scam of 2008, where the Indian government allocated mobile spectrum to companies at artificially low prices through administrative allocation rather than auction, resulting in an estimated loss of 1.76 lakh crore to the national treasury—a controversy that contributed to the fall of the UPA government and led the Supreme Court to cancel 112 spectrum licenses in 2012.
**Note:** This is a political commentary/educational piece rather than a scam affecting individual elders, so it falls outside the typical scope of
▶ VIDEO
Eyewitness News WEHT WTVW
· 2024-08-26
Crimes against senior citizens totaled over $3.4 billion in the past year, with family scams and identity theft being among the most common schemes. Family scams exploit seniors' emotions by impersonating relatives and requesting urgent money for car repairs, rent, tuition, or bail, while fishing scams use deceptive emails posing as legitimate vendors to steal personal information.
▶ VIDEO
NBC Bay Area
· 2024-08-28
The Better Business Bureau has reported a significant uptick in text message scams where fraudsters impersonate legitimate companies like retailers, utilities, and the Postal Service to trick victims into providing personal information or making payments, with over 250 reported cases of financial losses. To protect yourself, do not respond to or click links in suspicious texts; instead, report the message using the Better Business Bureau's free scam tracker tool and delete it from your device.
▶ VIDEO
FOX8 WGHP
· 2024-09-03
An elderly woman in Asheboro was defrauded of $25,000 after scammers used fear tactics and impersonation of law enforcement to manipulate her into withdrawing cash and purchasing gift cards. The suspect met the victim at a gas station to collect a large cash withdrawal before fleeing in a white van, and Detective Marcus Pierce is actively investigating the case while advocating for awareness of common red flags like requests for gift card payments.
▶ VIDEO
FOX31 Denver
· 2024-11-27
A Denver man lost thousands of dollars after scammers gained access to his Venmo account by using a phishing email to change his password, exploiting his recent grief over his father's death. The hackers transferred funds from his linked checking account before he regained access, and while PayPal later confirmed the breach and pledged to make things right, the incident highlights vulnerabilities across cash transfer apps including Venmo, PayPal, and Cash App. Experts recommend users enable two-factor authentication, transfer money to bank accounts promptly, change passwords regularly, and remain vigilant against common scams like "paid by mistake" schemes and pyramid schemes on these platforms.
▶ VIDEO
WHNT News 19
· 2025-01-21
Utility scammers pose as energy companies and create urgency by threatening immediate power shutoffs unless customers pay bills over the phone, a tactic that increases during cold winter months when people fear losing heat. Legitimate utility providers never demand immediate phone payments and will confirm account issues if you call them directly using a number you know; if forced to pay a scammer, use a credit card rather than debit or gift cards to make fraud charges easier to dispute.
▶ VIDEO
WNCT-TV 9 On Your Side
· 2025-01-25
The Better Business Bureau warns consumers about utility and heating scams that intensify during winter months, in which scammers impersonate technicians, electricians, and gas company representatives to pressure victims into immediate payment. The BBB recommends consumers monitor bank statements regularly, use credit cards for payments to enable chargebacks, and directly contact company customer service lines to verify any service requests before providing payment or personal information.
▶ VIDEO
23ABC News | KERO
· 2025-04-03
Scammers are impersonating PG&E by spoofing caller IDs to appear as legitimate utility company contacts and requesting immediate payment via digital apps like Zelle or Venmo. PG&E reported 26,000 potential scam reports in 2024, with 547 confirmed victims—a significant increase from 313 victims in 2021—mostly involving phone-based fraud. Consumers should disconnect any suspicious calls and independently contact their utility company to verify claims before making payments.
vindy.com
· 2025-12-08
Scammers impersonating utility company employees contact victims by phone or door-to-door, threatening to cut off services for unpaid bills and demanding immediate payment via wire transfer, gift cards, or cryptocurrency. Door-to-door scammers often work in pairs—one distracting the victim while the other steals valuables—and may falsely claim to replace faulty meters. To protect yourself, verify any service termination threat by calling your utility directly using a number you find independently, and report suspicious door-to-door visitors to police immediately.
1011now.com
· 2025-12-08
Lincoln Electric System (LES) has reported an uptick in scams targeting its customers, with scammers sending fraudulent text messages claiming bills are due and threatening power disconnection while offering discounts and malicious links. LES advises customers to verify messages against their actual bills, avoid clicking suspicious links, never provide financial information to unsolicited contacts, and report suspected scams to the attorney general's office or local police. The utility emphasized it does not use robocalls, request gift cards or prepaid cards for payment, or contact customers via phone threatening disconnection.