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in Romance Scams
kwqc.com
AI-powered social media cloning and impersonation scams are increasing, with criminals using deepfakes and voice cloning to create realistic fake profiles that impersonate real people—including ordinary individuals, not just high-profile figures—to solicit money or personal information. To protect themselves, consumers should search for duplicate accounts, enable two-factor authentication, limit personal information online, and report fake profiles, while business leaders should train staff on social engineering tactics and monitor for brand misuse. Staying informed and proactive about AI-generated impersonation threats is essential as these scams spread rapidly through trusted-looking accounts.
dallasnews.com
Complaints from adults aged 60 and older targeting online scams increased 46% from 2023 to 2024, with that age group losing over $4.8 billion to internet crimes in 2024, according to the FBI. Scammers target older adults for their assets through various schemes including romance cons, cryptocurrency investment fraud ("pig butchering"), and intermediary money-transfer operations, with criminals often establishing trust through social media before requesting payments. The article emphasizes that while cognitive aging increases vulnerability, everyone is at risk due to advancing AI technology, and recommends family members, friends, and service providers watch for unusual financial activity and intervene diplomatically.
aol.com
Nigerian national Charles Uchenna Nwadavid pleaded guilty to orchestrating a romance scam that defrauded six victims of over $2.5 million, using fake online profiles to build trust before requesting money for fabricated emergencies like inheritances and medical crises. One Massachusetts resident was manipulated into serving as a money conduit, receiving funds from five other victims across the U.S. and transferring the collective $2.5 million to Nwadavid through cryptocurrency transactions on LocalBitcoins. Nwadavid was arrested in April 2025 upon arrival at Dallas-Fort Worth International Airport and faces up to 20 years in prison on
cryptorank.io
An Australian investigation identified 90 individuals involved in cryptocurrency ATM fraud, revealing that scammers are exploiting vulnerable elderly victims through romance and investment schemes. A woman in her 70s lost $281,000 and another lost $130,000 after being manipulated into depositing cash into crypto ATMs, with over $3 million lost to such scams nationwide between January 2024 and January 2025. In response, AUSTRAC implemented new operational standards including transaction limits, mandatory scam alerts, and enhanced verification protocols to combat the misuse of the 1,600+ crypto ATMs across Australia.
mirror.co.uk
Alice, a solicitor from Shropshire, was defrauded of £42,000 (with total loans reaching £57,000, of which only £14,000 was repaid) by Mark, a childhood friend she reconnected with in 2020. Mark fabricated financial hardships due to the pandemic and claimed business debts while secretly maintaining a relationship with another woman throughout their entire romance, eventually revealed when Alice visited his home in October 2023. This case highlights "in-person" romance fraud, where the perpetrator uses a pre-existing personal connection and emotional manipulation rather than online deception, with police initially dismissing it as a civil matter until the victim
thisdaylive.com
Fourteen Chinese nationals were convicted and sentenced to one year in prison each (or a fine of 1 million Naira) by a Federal High Court in Lagos for cyberterrorism and internet fraud following a plea bargain agreement. The defendants were part of a 792-person cryptocurrency investment and romance fraud syndicate arrested in December 2024 during an EFCC operation, with charges alleging they accessed computer systems to destabilize Nigeria's economy and social structure. The court ordered their deportation upon sentence completion and forfeiture of all seized items to the Nigerian government.
justice.gov
Shirley Waller, 43, of Missouri pleaded guilty to wire fraud and conspiracy after admitting she aided Nigerian online scammers who defrauded victims of approximately $1.07 million, including a 71-year-old woman who sent $35,000 as part of a romance scam. Waller received cash shipments at her home (over 70 Express Mail packages in 60 days), forwarded portions to Nigeria via cryptocurrency, and was found with $59,150 in seized cash during a court-approved search in January 2024. She also separately pleaded guilty to fraudulently obtaining a $196,000 mortgage an
wsbtv.com
This educational article outlines seven common Zelle scams and protective measures. Zelle, a money-transfer service used by major U.S. banks, is generally secure but vulnerable to scammer exploitation; the platform announced in November 2023 it would refund victims of certain imposter scams (financial institution, government, and Zelle refund impersonators) but not others like friend/family or romance impersonators. Users are advised to verify the identity of anyone requesting money transfers, use reverse phone lookup tools, and remember that legitimate institutions never request money via phone, text, or email.
spokesman.com
Government agencies across Washington and Idaho are warning residents about multiple active scams, including government imposter schemes, fake DMV text messages demanding payment for traffic violations, romance scams, and cryptocurrency kiosk fraud. In early 2025, Washington fraud victims lost $38.2 million with people ages 80 and older experiencing median losses of $1,286, while Idaho residents lost over $63 million to cybercrimes in 2024, with seniors being predominately targeted. Authorities advise residents never to respond to unsolicited demands for payment and to independently verify any claims by contacting the legitimate agency using official phone numbers rather than information provided by the scammer.
globalnews.ca
A 55-year-old Alberta man, Jeffrey Paul Kent, was declared a dangerous offender and sentenced to an indeterminate prison term after defrauding five women of over $170,000 through romance scams conducted online. Kent created false personas on dating websites, used "love-bombing" tactics and false promises of business opportunities, then requested money while spending it on gambling; the judge found him to be an accomplished manipulator with no prospect of behavioral change and a high risk of reoffending. Kent has been in custody since 2018 and will be eligible for parole in September, though dangerous offender designations rarely result in release in Canada.
chronline.com
In the first quarter of 2025, Washington fraud victims lost $38.2 million, with people ages 80 and over suffering the highest median loss of $1,286; "government imposters" remain the most prevalent scam type. Regional law enforcement agencies warned residents about evolving fraud schemes including fake DMV text messages demanding payment, cryptocurrency kiosk scams (which cost Washington $142 million in 2023), and romance scams that defrauded seniors 60+ of $389 million nationally in 2024. Authorities advise residents to verify claims directly with agencies using official contact information and avoid unusual payment methods like cryptocurrency, Venmo, or Pay
fallriverreporter.com
A 35-year-old Nigerian national pleaded guilty in federal court to orchestrating romance scams that defrauded six victims of over $2.5 million between 2016 and 2019, using fake dating profiles to manipulate victims into sending money that was funneled through cryptocurrency accounts he controlled. He was arrested in April 2025 at Dallas-Fort Worth International Airport and faces up to 20 years in prison on mail fraud charges and up to 20 years on each money laundering charge, with sentencing scheduled for September 23, 2025, followed by deportation.
guardian.ng
Charles Uchenna Nwadavid, a Nigerian man, pleaded guilty to operating a romance scam that defrauded six U.S. victims of over $2.5 million, which he converted into cryptocurrency through accounts under his control. Arrested in April 2025 after arriving at Dallas-Fort Worth International Airport, Nwadavid admitted to mail fraud and money laundering charges, using one victim from Massachusetts as a conduit to receive and transfer funds from five other victims. He faces up to 20 years in prison, fines up to $250,000-$500,000, restitution, and potential deportation to Nigeria upon sentencing.
news.shib.io
Charles Uchenna Nwadavid, a 35-year-old Nigerian national, pleaded guilty to stealing over $2.5 million from six victims through romance scams between 2016 and 2019, laundering the funds through cryptocurrency accounts he controlled. Nwadavid manipulated victims into sending money via fake dating profiles and romantic relationships, then transferred the stolen funds through a Massachusetts resident accomplice into crypto wallets on LocalBitcoins. He faces up to 20 years in prison on mail fraud and money laundering charges, along with potential deportation.
batamnewsasia.com
A 76-year-old Singaporean man lost S$55,500 (nearly all his retirement savings plus S$10,000 borrowed from a friend) to a romance and investment scam orchestrated by a woman named "Ms Li" whom he met on TikTok in April. The scammer persuaded him to download a fraudulent app and virtual wallet, claiming to help him profit from an online business, and extracted funds through fake initial withdrawals before cutting off access. Despite losing his life savings and filing a police report in June, the victim remains convinced of the scammer's authenticity based on video chats and photos, illustrating how emotional manipulation and social engineering exploit elderly individuals on digital platforms.
manchestereveningnews.co.uk
A 57-year-old widow, Laura Kowal, was defrauded of approximately $1.5 million by two Nigerian scammers (Anthony Ibekie and Samuel Aniukwu) operating a romance scam using the fake persona "Frank Borg," a Swedish investment adviser they met on Match.com over a two-year period. The scammers coerced Laura into establishing fraudulent companies and bank accounts for money laundering, and her daughter Kelly discovered a suicide note before Laura's body was found in the Mississippi River in August 2020; the case was part of a larger criminal scheme responsible for at least $3.5 million
fox26houston.com
A Nigerian national, Darlington Akporugo (47), and his wife, Jasmin Sood (37), both residents of Houston, were sentenced to federal prison—188 months and 121 months respectively—for operating a nationwide romance scam that defrauded over 25 elderly victims of $3.1 million. The couple used fake social media identities to build trust with victims, primarily older women and widows, then manipulated them into sending money for nonexistent businesses and fabricated emergencies, while Sood created fake businesses and bank accounts to launder the funds. Both must pay full restitution of $3,123,073
justice.gov
Pradip Parikh, 67, and Alpesh Patel, 40, were convicted for operating an India-based call center scam that defrauded millions of Americans, predominantly elderly victims, by impersonating Social Security Administration officials and threatening arrest to pressure victims into transferring funds to bank accounts they controlled. Victims testified to losing significant sums, including a 70-year-old who transferred over $600,000 and a widowed mother of eight who lost more than $300,000, with the defendants retaining thousands for themselves before laundering the remaining funds. Both were convicted of money laundering and conspiracy charges, with Patel also convicted of wire fraud conspiracy
evanstonroundtable.com
Two Evanston seniors fell victim to scams in recent months: a 76-year-old woman lost over $102,350 after being tricked into transferring funds to Bitcoin by someone impersonating a Microsoft employee, and an 83-year-old woman nearly lost $12,500 in a Publisher's Clearinghouse sweepstakes scam before loss prevention staff at Jewel-Osco intervened. Police emphasized that prevention requires education, as most scammers operate internationally making arrests rare, and urged families to discuss common scam tactics with vulnerable relatives, particularly impersonation schemes involving grandchildren, financial institutions, tech support, and government agencies.
justice.gov
Charles Uchenna Nwadavid, a 35-year-old Nigerian national, pleaded guilty to his role in a romance scam that defrauded six victims of over $2.5 million between 2016 and 2019. Nwadavid created fake online profiles to gain victims' trust, then directed them to send money under false pretenses, using a Massachusetts resident as an intermediary to transfer funds through cryptocurrency accounts he controlled. He faces sentencing on September 23, 2025, on charges of mail fraud and money laundering, with potential penalties including up to 20 years in prison and deportation.
cointelegraph.com
Michael Zidell filed a lawsuit against Citibank in Manhattan federal court, alleging the bank ignored red flags and failed to monitor suspicious transactions that allowed romance scammers to steal $20 million from him—including nearly $4 million routed through Citibank accounts belonging to a company called Guju Inc. The scam began in early 2023 when Zidell was contacted by a fake persona on Facebook posing as a business owner named Carolyn Parker, who convinced him to invest in NFTs through a fraudulent trading platform that ultimately disappeared with his funds. Zidell claims Citibank processed 12 suspicious transfers totaling around $4
kvoa.com
Jamaican man Sherwayne Benjamin Bellinfantie was extradited to Tucson to face federal charges for orchestrating a romance and sweepstakes scam targeting an 85-year-old Vail woman from 2015 to 2019. The victim lost $400,000 after being deceived into believing she was in a romantic relationship and had won a lottery; she has since passed away. This case reflects the FBI's growing concern over romance and lottery scams in Arizona, which saw a 400 percent increase in lottery scams between 2023 and 2024.
wired-gov.net
Ahmed Ali Suleman, 63, was sentenced to four years and three months in prison for laundering over £1.9 million gained from a romance fraud operation between 2015 and 2017. Using his textile business as a front, Suleman processed fraudulent payments from 77 vulnerable victims—many elderly, lonely, or widowed—who were deceived by West African-based scammers posing as romantic partners on dating websites. The case demonstrates how money launderers enable romance fraud by providing the financial infrastructure that makes such schemes profitable and sustainable.
crypto.news
Michael Zidell lost $20 million in a "pig butchering" romance scam after being targeted on Facebook by a scammer posing as a woman named Carolyn Parker, who lured him into fraudulent NFT investments through fake account statements. Zidell sued Citibank for negligence, alleging the bank failed to detect and act on suspicious wire transfers—including twelve transactions totaling nearly $4 million to an account held by Guju Inc. that contradicted the account holder's declared business activity and violated Know Your Customer and Anti-Money Laundering laws. Pig butchering scams resulted in $5.8 billion in investment fraud losses in 2024
news.shib.io
The U.S. Secret Service, with assistance from Coinbase, recovered $225 million in cryptocurrency (USDT) from "pig butchering" investment scams—long-term fraud schemes where scammers build fake relationships with victims to convince them to invest in fraudulent cryptocurrency schemes. Through blockchain analysis and collaboration among exchanges, investigators identified over 130 Coinbase victims who lost $2.3 million, though thousands more were affected across the operation involving scam centers in Southeast Asia. The recovered funds have been frozen and are being held pending redistribution to verified victims.
justice.gov
This educational resource defines elder fraud as the exploitation of adults age 60+ for monetary gain through tactics like impersonation, romance scams, and fake investment schemes, with seniors losing over $5.9 billion annually. Common scammer tactics include using fear, false hope, romance, pressure, isolation, and threats, while phishing emails often urge account verification or threaten account closure. Protection strategies include never responding to unsolicited requests for personal information, verifying website security, avoiding suspicious links, maintaining updated security software, and consulting trusted family members before sending money.
khou.com
Darlington Akporugo, 47, and Jasmin Sood, 37, from Fulshear, Texas, were sentenced to 188 and 121 months in federal prison, respectively, for operating a romance scam that defrauded over 25 elderly victims out of $3.1 million between 2015 and 2022. The couple used fake social media profiles and online dating sites to pose as widowers and military personnel, gaining victims' trust before coercing them to send money for fake business investments or personal expenses, while using the funds for luxury vehicles and mansions. Both defendants must pay full restitution and serve three years of
okcfox.com
I don't see a full article text in your submission—only a title and a news section header. To provide an accurate summary for the Elderus database, I would need the actual content of the "How to avoid romance scams, on Playing It Safe" article.
Could you please provide the complete article text so I can summarize the key advice or findings about romance scam prevention?
familywealthreport.com
Romance fraud—emotional manipulation by scammers to extract money or personal information—has surged significantly in the UK, with over 8,500 reports totaling £92 million in 2024 alone. Elderly and vulnerable individuals are particularly at risk due to isolation, cognitive decline, and limited digital literacy, leaving victims financially depleted and emotionally traumatized. The article recommends practical protective measures including maintaining open family communication, encouraging digital literacy training, monitoring unusual financial behavior, implementing account controls, and leveraging legal tools like Lasting Powers of Attorney to safeguard vulnerable relatives.
ice.gov
Darlington Akporugo, a 47-year-old illegal alien from Nigeria, and his wife Jasmin Sood were sentenced to 15.67 and 10.08 years in prison respectively for operating a nationwide romance scam targeting elderly and vulnerable victims, defrauding over 25 people of more than $3.1 million. The scheme used fake social media identities to lure victims into sending money through false investment opportunities and personal emergencies, with Sood creating fake businesses and bank accounts to launder funds that were spent lavishly or distributed to co-conspirators. Both were ordered to pay full restitution of $3,123,073 an
cps.gov.uk
Ahmed Ali Suleman, 63, was sentenced to four years and three months in prison for laundering over £1.9 million for international romance scammers operating between January 2015 and November 2017. Using his textile export business as a front, Suleman processed fraudulent payments from 77 vulnerable victims—many elderly, lonely, or widowed—who had been manipulated into transferring money through fake dating profiles by West African-based criminals. His conviction demonstrates law enforcement's commitment to targeting money launderers who enable romance fraud networks and facilitate the exploitation of vulnerable people.
wealthbriefing.com
Romance fraud—wherein scammers emotionally manipulate victims to extract money or personal information—has risen significantly in the UK, with over 8,500 reports totaling £92 million ($125.3 million) in 2024 alone. Elderly and vulnerable individuals are particularly at risk due to isolation, cognitive decline, and limited digital literacy. The article recommends that families protect relatives through open communication, digital literacy training, monitoring for unusual financial behavior, implementing financial controls like transfer limits, and considering legal tools such as Lasting Powers of Attorney.
newsfilecorp.com
Senior Scam Alerts, a new free weekly newsletter launched in June 2025, aims to educate older Americans about fraud prevention through coverage of scam types, detection methods, and reporting procedures. According to FBI data, seniors aged 60+ lost nearly $4.9 billion to scams in 2024—a 43% increase from the previous year with an average loss of $83,000 per victim—prompting this educational initiative drawing from trusted sources like the FBI and Department of Justice.
theglobeandmail.com
Senior Scam Alerts, a free weekly newsletter, launched in June 2025 to educate older Americans about fraud prevention following a crisis year in which Americans aged 60+ lost nearly $4.9 billion to scams in 2024—a 43% increase from the prior year with average losses exceeding $83,000 per victim. The newsletter covers various scam types including health insurance fraud, pig butchering, smishing, and grandparent scams, providing prevention tips, real-life case studies, and reporting resources drawn from trusted sources like the FBI and Department of Justice.
mtdemocrat.com
The FBI reports that elder fraud losses reached $4.885 billion across 147,127 complaints in 2024, representing a 46% increase in complaints and 43% increase in losses from 2023, with California accounting for $832.7 million of those losses. Seniors are frequently targeted through investment scams, technical support schemes, romance scams, and money mule operations because they are perceived as trusting, financially stable, and less likely to report crimes. The FBI recommends seniors verify unsolicited contact through independent research, resist pressure to act quickly, avoid sharing personal information with unverified sources, and report suspected fraud to law enforcement immediately.
aol.com
This educational article identifies five red flags that warn seniors they may be targeted for scams, emphasizing that older adults lose nearly $5 billion annually and are targeted because they hold roughly half of U.S. wealth. The first two red flags discussed are feeling panicked (as in grandparent scams demanding immediate bail) and pressure to make fast decisions (such as investment opportunities or fake retail websites), with experts advising victims to slow down, create mental space, and independently verify claims rather than acting immediately.
yahoo.com
Seniors lost nearly $5 billion to scams last year and remain prime targets due to their concentrated wealth, according to the FBI. The article identifies five red flags indicating a potential scam: feeling panicked, pressure to make fast decisions, unsolicited contact, requests for personal information, and reluctance to verify claims—noting that scammers rely on emotional manipulation and time pressure to override victims' judgment. Experts advise pausing to think critically when experiencing these warning signs, as scammers count on immediate reactions rather than careful consideration.
local.aarp.org
Over 180 Utahns attended a Scam Jam event presented by AARP Utah and the FBI to learn fraud prevention strategies, as Utah residents had lost more than $15.4 million to fraud in 2025, with $12 million of that from people aged 50 and older. The event featured FBI officials, state consumer protection leaders, and media experts who shared real victim stories, including a text scam and a romance scam that cost one woman $90,000, while emphasizing prevention tactics such as scrutinizing email addresses for typos and reporting fraud quickly to authorities.
amac.us
This educational resource presents a chart detailing common scams targeting consumers, including AI scams (deepfake impersonations), bank text scams (phishing for account information), billing/invoice scams (fake invoices demanding payment), brushing scams (unsolicited items to boost reviews), and charity scams. The guide identifies shared scammer tactics such as impersonation, creating urgency, and pressuring victims to share personal information, while offering specific identification and prevention strategies for each scam type. The material encourages sharing this information with friends and family as a primary defense against fraud.
huffpost.com
According to the FBI's annual internet crime report, seniors lost nearly $5 billion to scams last year and are disproportionately targeted by scammers who view them as wealthy, not feeble-minded. The article identifies two major red flags for potential scams: feeling panicked and experiencing pressure to make fast decisions, and recommends that seniors slow down, create mental space to think, and independently verify claims before acting. Various protective services and apps have been developed to help seniors guard against financial exploitation.
justice.gov
The U.S. Attorney's Office for the District of Nevada and FBI Las Vegas Division are reinforcing efforts to combat elder fraud during World Elder Abuse Awareness Month, noting that such schemes cost billions annually and affect over 100,000 elder Americans each year. The office charged Aurora Phelps with 21 counts including wire fraud, mail fraud, and identity theft for allegedly defrauding older men she met through online dating services; Phelps is currently in custody in Mexico. The Justice Department provides a National Elder Fraud Hotline (1-833-FRAUD-11) offering personalized support to victims age 60 and older, with case managers helping victims report fraud an
aol.com
A Philadelphia man lost over $1 million in two consecutive scams orchestrated by a fraudster posing as "Daisy" from Apple customer support. The scam began when he called a fake Apple support number, and evolved from a customer service fraud (where he was tricked into buying gift cards) into a romance scam that built trust over months of daily communication, ultimately resulting in him handing over $780,000 in precious metals to a money mule. The article warns consumers to watch for red flags including fake customer support numbers, lookalike websites, unsolicited contact, and suspicious requests for money or assets.
valadao.house.gov
The House of Representatives unanimously passed H.R. 2481, the Romance Scam Prevention Act, bipartisan legislation introduced by Congressman David Valadao that requires dating apps to notify users who have interacted with accounts removed for fraudulent activity. According to the FTC, romance scams cost Americans over $1.1 billion in 2023, disproportionately affecting seniors who are often conned out of their life savings by scammers using fake profiles.
justice.gov
A Houston couple, Darlington Akporugo (47) and Jasmin Sood (37), were sentenced to 188 and 121 months in prison respectively for operating a romance scam that defrauded over 25 victims nationwide of more than $3.1 million, with many victims being elderly women and widows. The pair used fake social media identities to build romantic relationships, then convinced victims to send money for fake business investments and personal emergencies, while Sood created fraudulent bank accounts under aliases to launder the funds. Both defendants were ordered to pay full restitution of $3.1 million and serve three years of supervised release.
nrcc.org
Congressman David Valadao passed legislation requiring online dating platforms to notify users if they have interacted with individuals banned for fraudulent activity, enhancing transparency and protection against romance scams. The bill aims to safeguard Californians and Americans using these platforms by providing greater visibility into potential fraud risks on dating services.
bisinfotech.com
AI-powered romance scams have become increasingly sophisticated, using deepfake videos, voice cloning, and emotionally intelligent chatbots to create convincing fake identities that exploit victims' psychological need for connection. India has experienced a 300% rise in online romance scams between 2022 and 2024, with victims losing an estimated ₹270 crore in 2024 alone, predominantly affecting educated urban professionals aged 25-40. These scams are particularly effective because the AI technology is now scalable, automated, and difficult to distinguish from genuine interactions, making even tech-savvy users vulnerable to emotional and financial exploitation.
hindustantimes.com
This educational article identifies eight prevalent online scams in 2025, including phishing, verification malware, impersonation, fake job offers, holiday delivery fraud, donation scams, romance scams, and fake police calls. The article advises readers to watch for red flags such as urgency in messaging, requests for sensitive information (OTPs, passwords), unsolicited job offers asking for upfront payment, suspicious links, and emotional manipulation tactics. Key protection strategies include verifying sender identity through official channels, avoiding clicking links in unsolicited messages, never running commands from unknown websites, and being skeptical of legitimate-seeming requests from companies or government agencies.
wgal.com
Google's new AI platform "Veo 3" ($250/month) enables users to generate highly realistic videos of news anchors and reporters saying almost anything, creating widespread concern about potential misuse. The technology has already been weaponized in elder fraud schemes, including grandparent scams and romance scams where AI-generated videos falsely claim to be relatives or romantic interests requesting money. To protect themselves, people should verify information through independent Google searches rather than trusting videos on social media, even those appearing to come from legitimate news sources.
techradar.com
In 2025, scammers are expected to leverage AI-driven tactics to conduct increasingly sophisticated fraud, building on the $1.03 trillion stolen in 2024. The article identifies five emerging scams including AI-powered robocalls with cloned voices, SIM swap attacks targeting two-factor authentication weaknesses, and OTP bot attacks, while noting common warning signs such as unsolicited urgent communications, requests for money transfers or app downloads, and suspicious video or audio inconsistencies. Consumers are advised to recognize these red flags and use enhanced security tools to protect themselves against evolving fraud schemes.
wnegradio.com
The U.S. Justice Department announced increased prosecution efforts against elder fraud schemes, which cost victims billions of dollars annually and often deplete life savings. The Northern District of Georgia has prosecuted multiple cases including an Indian call center scam where perpetrators impersonated government officials to fraudulently obtain funds, resulting in convictions and money laundering charges against Pradip Parikh, Alpesh Patel, and others. The Justice Department employs a two-pronged approach combining criminal prosecution with community outreach and education about common elder fraud schemes including romance fraud, lottery fraud, tech support fraud, and grandparent scams.