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An 86-year-old North Little Rock, Arkansas woman lost nearly $10,000 in a tech support scam on May 8th after seeing a malware warning on her computer and looking up Microsoft's phone number herself. The scammer convinced her that a $150 refund had incorrectly processed as $115,000 and pressured her into sending back nearly $10,000 to "reverse the damage," exploiting her trust because she believed she had initiated the call to an official number.